About me

I've spent 8+ years in B2B SaaS helping customers succeed — from hands-on enterprise account management in Jakarta and Bangkok to running scaled, high-volume portfolios for US-based AI-SaaS startups, fully remote.

My career has covered both sides of the customer relationship. As a Customer Success Manager at Adjust and Affle, I owned the full lifecycle: onboarding, adoption, renewals, and expansion. At AppsFlyer, I moved to the business development side, generating $3M+ in qualified pipeline across APAC and learning what it takes to win an account — which made me a sharper CSM when it comes to keeping one.

Today I work as a fractional Customer Success Manager for early-stage AI-SaaS startups, building scaled CS motions: usage and health monitoring, group webinars, and self-service enablement content that lets a small team support a large customer base.

How I work

• Consultative, not reactive. I map customer goals first, then align product capabilities to them — success plans, executive reviews, and structured check-ins over firefighting.
• Data-informed. I use product usage and health signals (via Gainsight, ChurnZero, Looker, SQL, Power BI) to catch renewal risk and expansion opportunities before they surface.
• Scale-minded. Enablement content, webinars, and self-service resources multiply a CS team's reach — I've reduced ticket volume by 25% this way.

Beyond work

I care deeply about tech education and community. As volunteer Marketing Lead at Yayasan Generasi Maju Berkarya, I organised Indonesia's largest Hour of Code event (1,300 registrations) and grew community engagement by 240%. I hold a Bachelor of Engineering from Parahyangan University, a Level 5 CCSM certification from SuccessCOACHING, and a Google Cybersecurity Certificate — because understanding security fundamentals matters when you work with enterprise customers.

I'm based in Melbourne and wherever remote work takes me. If you'd like to talk customer success, drop me a line.