LinkedIn
Profile Summary
Customer Success Manager with 8+ years of experience in B2B SaaS, spanning enterprise and scaled customer models. Proven track record in onboarding, adoption, renewals, and expansion across global portfolios. Strong consultative approach to customer engagement, with hands-on experience driving usage, customer health, and long-term value.
Work Experience
| Company |
Role |
Location |
Period |
| US-based SaaS Startups |
Fractional Customer Success Manager (Scaled) |
Remote |
Feb 2025 – Present |
| AppsFlyer (Thailand) Limited |
Senior Business Development Representative |
Bangkok, Thailand |
Mar 2023 – Jan 2025 |
| Adjust GmbH |
Customer Success Manager |
Jakarta, Indonesia |
Sep 2021 – Dec 2022 |
| PT. Affle Indonesia |
Customer Success Manager |
Jakarta, Indonesia |
Aug 2018 – Aug 2021 |
| Yayasan Generasi Maju Berkarya |
Marketing Lead (Voluntary) |
Jakarta, Indonesia |
Jan 2020 – Jul 2021 |
US-based SaaS Startups — Fractional Customer Success Manager (Scaled)
Feb 2025 – Present | Remote
| # |
Achievement |
| 1 |
Managed a high-volume portfolio of early-stage AI-SaaS customers, focusing on onboarding, adoption, and retention |
| 2 |
Analysed product usage data and health signals to proactively identify renewal risks and expansion opportunities, resulting in 99% retention of early adopters |
| 3 |
Delivered group webinars and virtual training sessions to drive feature adoption, reducing tickets by 25% |
| 4 |
Produced scalable enablement content including FAQs, walkthrough videos, and troubleshooting guides to support self-service |
| 5 |
Partnered with product and technical teams to escalate complex issues and relay structured customer feedback |
AppsFlyer (Thailand) Limited — Senior Business Development Representative
Mar 2023 – Jan 2025 | Bangkok, Thailand
| # |
Achievement |
| 1 |
Generated $3M+ in qualified pipeline through strategic outbound prospecting across APAC via multi-channel outreach and account-based research |
| 2 |
Converted 50% of competitor accounts in Indonesia within nine months by identifying customer pain points and mapping them to tailored solutions |
| 3 |
Expanded market share in Southeast Asia to 75%, including reactivating an 8-year dormant enterprise prospect into the largest closed deal from Indonesia to date |
| 4 |
Collaborated cross-functionally with Account Executives, Marketing, and Partner teams to engage C-level and VP-level stakeholders |
Adjust GmbH — Customer Success Manager
Sep 2021 – Dec 2022 | Jakarta, Indonesia
| # |
Achievement |
| 1 |
Owned the end-to-end customer lifecycle, including onboarding, adoption, renewals, and expansion |
| 2 |
Achieved 100% retention through proactive engagement and structured success planning |
| 3 |
Increased ARR by 120% within a key account by identifying expansion opportunities aligned with customer goals |
| 4 |
Delivered external workshops to 400+ attendees as a trusted product expert |
PT. Affle Indonesia — Customer Success Manager
Aug 2018 – Aug 2021 | Jakarta, Indonesia
| # |
Achievement |
| 1 |
Secured budget commitment from a key Philippines customer equivalent to a quarterly revenue target by building executive-level relationships |
| 2 |
Spearheaded Affle's market entry into new Southeast Asia regions, resulting in strategic partnerships with three leading agencies in Vietnam |
| 3 |
Drove long-term customer retention through proactive executive reviews and performance optimisation recommendations |
Yayasan Generasi Maju Berkarya — Marketing Lead (Voluntary)
Jan 2020 – Jul 2021 | Jakarta, Indonesia
| # |
Achievement |
| 1 |
Grew community and social media engagement by 240% through targeted campaigns and data-informed outreach |
| 2 |
Organised Indonesia's largest Hour of Code event with 1,300 registrations, securing a decacorn co-founder as keynote speaker |
| 3 |
Attracted 400+ monthly participants to recurring coding bootcamps |
Skills
| Category |
Skills |
| Customer Success & Adoption |
Customer Onboarding, Success Planning, Usage & Health Monitoring, Renewals, Upsell & Cross-sell, Customer Lifecycle Management, Troubleshooting |
| Customer Engagement |
Consultative Selling, Executive Communication, Business Reviews, Change Management, Customer Training & Workshops |
| Cybersecurity Foundations |
Security Awareness, Phishing & Social Engineering, Risk Management Fundamentals, Security Best Practices |
| Tools & Systems |
Salesforce CRM, Gainsight, ChurnZero, Google Workspace, SQL, Power BI, Looker, Excel |
| Collaboration |
Cross-functional work with Product, Technical Support, Sales, and Marketing teams |
Education
| Degree |
Institution |
Location |
| Bachelor of Engineering |
Parahyangan University |
Bandung, Indonesia |
Honours & Certifications
| Award / Certification |
Issuer |
| Level 5 Certified Customer Success Manager |
SuccessCOACHING (Credly Accredited) |
| Google Cybersecurity Certificate |
Google |
| SheLeadsTech |
Amazon Web Services |
| Command of Message (Sales Training) |
Adjust GmbH |
| MAASter Global Winner — exceptional company-wide impact |
Affle Pte Ltd |
| AppsFlyer Knowledge Champion |
AppsFlyer |
| Asian Women Empowerment Award |
AWE |
| Dana Lestari XX Scholarship Awardee |
Universitas Parahyangan |
| Indonesia Representative — ILIVE2LEAD International Youth Climate Change Conference |
ILIVE2LEAD |